Refund Policy

Refund Policy Effective date: June 11, 2026

Merchant: ProStake Inc. ("ProPacks" is the product brand operated by ProStake Inc.)

Support contact for refund requests: See the ProPacks website for current contact details.

This Refund Policy applies to purchases of digital content, digital cards, bundles, and other in-game items made in ProPacks.

1. Digital product nature By purchasing ProPacks content, the user acknowledges that the purchase is for digital items delivered electronically for use only within the ProPacks game environment. All items are non-transferable, non-redeemable for cash, and have no real-world monetary value.

2. General no-refund rule All sales are final once digital content has been delivered to the user account, except where a refund is required by applicable law.

3. When refunds may be granted Refund requests may be reviewed and approved in the following cases:

The user was charged more than once for the same transaction.

The purchased content was not delivered to the correct account due to a verified technical failure.

The purchase was made without authorization and reported promptly.

A material defect prevented access to the purchased content and ProPacks could not fix the issue within a reasonable time.

A refund is otherwise required under mandatory consumer protection law.

4. When refunds will not be granted Refunds will generally not be granted in the following cases:

The user changed their mind after purchase.

The user no longer wants the cards, account progression, or cosmetics.

The user expected competitive advantage or gameplay results that did not occur.

The user failed to read the product description before purchase.

The items were consumed, used, upgraded, or materially incorporated into gameplay progression, except where law requires otherwise.

The account was suspended or terminated for violating the Terms and Conditions.

5. Request process To request a refund, the user must contact support from the email linked to the account and include the transaction date, amount, account identifier, and reason for the request. ProPacks may request additional information reasonably necessary to verify ownership and investigate the issue.

6. Review timing Eligible requests should be submitted within 14 days of the transaction date unless a longer period is required by law. Once sufficient information is received, ProPacks will review the request within a reasonable period.

7. Chargebacks Before initiating a chargeback, users are encouraged to contact support first so the issue can be reviewed and potentially resolved. Fraudulent or abusive chargeback activity may result in account restriction or termination.

8. Regional rights Nothing in this Refund Policy limits any non-waivable rights the user may have under applicable consumer laws.